Returns & Exchanges

THANK YOU FOR SHOPPING WITH US

We sincerely hope that your purchase with us today becomes a beloved item. If you are unhappy with an item for any reason, please see our returns policy below.

RETURNING FULL PRICED ITEMS

You may return it within fourteen days from the date of purchase and we will refund your money providing it is in its original, unworn condition with swing tags attached and with our original receipt/invoice. If an item is returned after fourteen days, but within a month from the date of purchase, we will issue you with store credit. Items returned after one month from the date of purchase, or in a condition that is not deemed its original state, will be considered on a case by case basis at Repertoire’s head office. When returning items bought online, you will receive web-store credit. This credit can be used online only, not in store.

Items purchased in-store may be returned to any Repertoire store. Online purchases may also be returned to a store if you prefer.

Items purchased online were packed with a return label sticker and return card. Turn the Repertoire courier bag inside out and use the return label sticker to send the item back. If you threw away the courier bag then you can use any courier bag. If you accidentally threw away the return label sticker you can print your own label from your tracking page that you received by email. You can call 0800 COURIER (268 7437) to organise a courier pick up at your convenience, or drop it into your local NZ Post office.

Sorry, courier pick up from rural addresses or international addresses is not possible and we are unable to offer courtesy courier pickups for footwear.

Please email web@repertoire.co.nz for support.


Returns should be addressed to:
Repertoire Returns
5 Hocking Street
Mt Maunganui 3116

RETURNING SALE ITEMS

While our sale items are store new, some may have imperfections. Please make your selections carefully as we cannot refund sale items. Returned sale items can only be exchanged for another size or for store credit. Sale items must be returned within fourteen days from the date of purchase. Please note: the purchase of sale items do not accrue loyalty points.

FAULTY ITEMS

If you are unhappy with the quality of an item, please return it to us. All returned items are sent to head office for analysis and if we are found to be at fault we will replace, refund or credit the item according to the terms of the Consumer Guarantees Act.